EPISODE

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eGov App: The Future of Fast and Hassle-Free Government Transactions

Philippe Soriano and Mclaine discuss how the eGov App simplifies government services in the Philippines through digital access and faster transactions.

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eGov App: The Future of Fast and Hassle-Free Government Transactions

Episode 40

In this episode of The Philippe Soriano Podcast, Philippe Soriano sits down once again with Mclaine to discuss the Philippines’ all-in-one eGov app and how it’s changing the way Filipinos access government services.

They explore how the app brings essential services—such as IDs, licenses, and official transactions—into one digital platform, helping reduce long lines, paperwork, and unnecessary delays. Philippe and Mclaine explain how the eGov app works, highlight its key features, and share practical tips on how users can make the most of it.

The conversation also dives into the broader impact of digitizing public services, from improving accessibility to reshaping the future of governance in the Philippines.

This episode is ideal for anyone interested in government innovation, digital transformation, and smarter, more efficient ways to handle official transactions.

This transcript is machine-generated, and we apologize for any errors.

The Host: PHILIPPE SORIANO

A digital strategist, communications advisor, and A podcast host with over two decades of experience shaped by innovation, leadership, and advocacy.

Today, many people know Philippe as a podcaster and commentator. Through his platform, he gives voice to the most important conversations shaping the Philippines. Exploring social issues, economic developments, and the collective path towards a first world Philippines. Philippe's goal is always to bring clarity, depth, and balance to topics that affect both public policy and everyday Filipino lives.

From a self-taught web developer to an advisor to leaders, and now a voice amplifying the nation’s most critical dialogues, Philippe's career has been a continuous process of reinvention, grounded in integrity and a steadfast commitment to the future of the Philippines.
Philippe Soriano
Mclaine De Guzman.

Mclaine De Guzman

Mclaine De Guzman is a radio communications enthusiast and preparedness advocate who has been featured as a guest on the Philippe Soriano Podcast, where he shares practical knowledge on emergency communication, disaster readiness, and strategic planning.

On the show, Mclaine draws from his experience as a licensed radio operator with a Class D license, explaining how radio communications remain an essential tool for community safety, especially when conventional networks fail during emergencies.

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Transcript

Philippe: Ang pinakaunang digital ID sa atin ay the national ID. Na-digitize nila yung national ID natin. For sure, yung iba, hindi pa nakakuha ng physical card. To be honest, I love the app.

Everything is there, na kulang nalang doon passport eh. Driver’s license, nandyan, right? Kung hindi mo dala yung physical ID na dissension mo, pwede mo na ipakita. We are advancing, may progress dito sa Pinasay, and this is one of them.

Kung magta-travel ka outside the country, I’m not sure what happens, failure to declare, makakaroon ka ng problema, makaharang ka talaga sa immigration. It’s a very important app. Every Filipino should have it. You need the eGov.

This transcript is machine-generated, and we apologize for any errors.

The views and opinions expressed in this podcast are those of the host and guests, and do not necessarily reflect those of the producers, network, or sponsors. Listener discretion is advised.

Philippe: Today’s session, we’re going to be talking about the eGov app ng Pinas. So, ang eGov is the official app, a government app. It started when we couldn’t get access to the physical cards of the national ID.

So, ang ginawa nila is na-digitize nila yung national ID natin. For sure, yung iba, hindi pa nakakuha ng physical card. Ikaw, nakuha mo na?

Mclaine: Nag-apply ako, and since, I think, 20… I think 2021 pa yata o 2020.

Philippe: Dumating hindi?

Mclaine: No, wala.

Philippe: Hanggang ngayon, wala pa?

Mclaine: Nagpunta ko ng… Sabi nila sa post office, pag kumuha ka, they will give you a reference number. Ang haba nung reference number. Punta ko sa kanila, wala daw issue. Wala daw ganun klase reference number. So, sabi nung sa post office, punta ka ng PSA.

Sabi ko, anong sense? Bakit ako pa nag-apply sa… Kung punta ako ng PSA, dito na lang ako nag-apply. Hindi na ako dapat pumunta dito. So, that was actually the second time nangyari sa akin yun. The first one was the UMID ID. That was the…

Mclaine: Yun yung isa pang collaboration na pinagsama-sama yung PhilHealth, GSIS, SSS. So, ewan ko ba bakit laging sa akin yata natatapan. So, apparently, wala pa rin akong national ID.

Philippe: Yung physical card, wala pa?

Mclaine: Yung physical card. Pero yung… I think, naging problema yung physical card, naggawa sila ng printout. Remember? Nagpadala sila. Nag bahay bahay sila.

Philippe: Parang sa barangay yung piprintout nila, tapos yun yung nilalabidin nila, which is a stupid solution. Ang pagkaalala ko, few years back, I think it was two, three years back, may nasunog na isang… I’m not sure if that was a post office.

Pero it was the division where dinidistribute nila yung national ID card. May nasunog. It was a big fire. And then, naubos yung cards daw. Kaya I think they were forced to create this app, which is a good thing para sa akin. Ang pinakaunang digital ID sa atin is the national ID.

Philippe: So if you download the eGov app sa App Store or para sa mga Android sa Google Play, actually, even sa Huawei phones, they have the app gallery. So you could download it there, and you could create an account, i-verify mo siya with your correct details, with your phone number, and then automatic magsisync yung national ID mo.

Back then kasi, they needed the reference. Pero yung sa akin, na-auto-sync na siya. Kasi as long as na-verify mo yung details mo, automatic na siya. And I remembered when that was the first time na, wow, parang national ID na siya.

Philippe: Parang it’s our digital one, our eID. And then, ang transition from that was, syempre matutuwa ka na meron ka ng digital ID, pero hindi siya valid. Pa rin. Pero puto na lang ngayon, valid na siya. Kasi, automatic din nagsync yung PhilHealth ID, and then, nagsync din yung mga contributions sa SSS, pag-eBIC, and PhilHealth.

PhilHealth. Okay, so, nagsync na siya automatic. Dati kasi, galing din akong abroad. Hindi akong nag-OFW, pero doon ako lumaki. I was, kasi doon, parents ko, they were the OFW. So, automatic na karoon ako ng OWWA. It’s the Overseas Workers, blah, blah, blah, blah, blah.

Philippe: It’s something that everyone in the Philippines should have when they’re abroad, even kung bata ka. So, I had a OWWA ID as well. Nagsync din siya. Right now, if you open the eGov right now, and let’s say, working na siya on your end. Yung sa akin kasi, nandun din yung mga vaccination certificates.

Kung anong klaseng vaccine, syempre, nawala yung mga certificates natin, I don’t know where it went, pero right now, andun na yung record sa isang eGov app. It is, to be honest, I love the app. Kasi, everything is there. ang kulang nalang doon, passport eh. Driver’s license, nandyan, right?

Mclaine: Nandyan na, yes.

Philippe: Pero, medyo tricky yung driver’s license. Kasi, ako nga, hindi ko nahanap. Ikaw pang nagturo sa akin na kailangan mo i-apply.

Mclaine: Oo, hindi siya, dapat parang, pag ID, nasama-sama na siya. Kunwari, kung ma-access mo yung ID, andun na lahat yung sama-sama na ID. Pero hindi, ang gagawin mo, pupunta ka kung anong, let’s say, driver’s license.

So, pupunta ka doon sa, kiklik mo yung NGAs, and then, pupunta ka doon sa LTO. Tsaka, mo palang i-access. Hanapin mo doon yung, papasok ka pa ng LTMS. Ang weird nun, kasi, kailan mo pumasok pa, eh, yung ibang cards, automatic na nagsync.

Philippe: Dapat na automatic na nagsync. Kasi, it’s your, I’m sure, there’s only one Maclaine De Guzman with a certain SSS number, and pag-ibig, and, tin, andun na lahat. Dapat, yung auto-sync yun. The problem is with the systems of our Philippine government, hindi siya synchronized.

So, good example, SSS, pag-ibig, PhilHealth, hindi sila synchronized at all. Hiwalay na database yan. Hiwalay sila. They have their own structure, they have their own system. That’s why, hindi nalang ma-unify yung data. Lalo, LTO, passport, hindi yan ma-unify.

Philippe: But, you know what? Whatever the, I’m not complaining, buti nalang na karoon ng e-gov, kasi yan doon na lahat. So now, sa mga ibang viewers natin na hindi alam yung e-gov, think about this, kung magta-travel ka outside the country, this is international, you need the e-gov app.

You really need that because doon mo i-declare the e-gov and yung arrival mo. So, kahit pabalik ka ng Pinas, kailangan i-declare. I’m not sure what happens failure to declare, makakaroon ka ng problema, makaharap ka talaga sa immigration.

Philippe: So, the moment na meron kang declaration, maganda yung declaration nila kasi declare mo na aalis ka. So, pag-alis mo, yung, check nila rin yung, ano, yung QR na na-generate mo for that day na i-alis mo. So, doon pa lang sa immigrations or I think doon, bago mag-immigrations, e-scan nila, okay, pwede ka na pumasok.

Ganoon din yung pabalik. Pag-balik mo, tapos after immigrations, paglabas mo, pag wala kang QR, na-declare na arrival ka, sorry, tabi ka muna.

Mclaine: I-hold ka.

Philippe: I-hold ka. Tapos ngayon, you have two options. Gagawin mo, bago ka lumabas. Kung wala kang app, sorry ka, kailangan mo gawin. Tapos kung wala talaga, you have to paper. Sulat. Kasi dati yung declaration is papel. As in papel, maliit na ng papel.

Tapos nalagyan mo yung details mo. Hassle lang. Ito QR na lang. Hindi mo na kailangan i-fill up yung buong details mo. Pag let’s say arrival or departure, click mo let’s say yung ticket, yung sorry, yung flight number, yung date of departure and all that. Then automatic i-fill up niya yung details mo.

Philippe: Tapos, ang kagandahan dito is, for example, may kasama kang bata or may kasama ng senior. Wala naman silang app. Pwede mo sila add as family. So pipiliin mo yung, for example, may kasama kang bata, dalawa. Pre-departure, i-add mo na yung profile nila na nakalink sa profile mo. So anytime na gusto mo sila i-declare, check box lang. So ito, kasama ko.

Mclaine: Add on na lang sila yun.

Philippe: Add on. Parang sa McDonald’s, go large, gano’n. Diba? Yun yung kagandahan sa e-gov. Tapos, onte-onte, they’re improving it. Ang ganda rin yung digital ID. And then, doon nga sa lisensya, kung i-delink yan, syempre medyo hassle lang i-link yun. Pero pag nagawa na yan, ang pagkaalam ko, you could, kung hindi mo dala yung physical ID na lisensya mo, pwede mo na ipakita.

Mclaine: Yes, meron ng RA or batas na nagsasabi na, you could now use your digital ID pag na checkpoint for, especially nga sa mga checkpoint. Misang kasi, diba, pag nagmamadali tayo, oh no, nakalimutan ko yung wallet ko. Laging gano’n. Pag walang wallet, automatic, walang lisensya yun.

Philippe: Yes, yes.

Mclaine: Pero since mas nakakalimutan mo ang wallet pera kaysa cellphone, laging dadalin mo alis cellphone magandang phone.

Philippe: Phone, phone, phone.

Mclaine: Kasi nandun na. At least, buti ngayon allowed na siya. Pero I haven’t tried. I think two weeks ago. Para kung gusto ko siyang gamitin eh, sumundo ko kay misis. And then, so, late night, 11 PM checkpoint. Hindi ko alam kung ano dudukotin ko, yung wallet ko o yung cellphone ko. Pero medyo hassle since nagmamadali late na.

Philippe: Kinakabahan ka noh

Mclaine: Yung paisa, medyo kinakabahan ako kasi, alam mo naman yung mga tendency ng mga police officers natin o yung mga men in uniform. Hindi sila updated sa mga ganyan. Basang alam lang nila pag nag-checkpoint, lisensya.

O, tapos the other day naman, same, I think, same guy or same location na checkpoint ako, unang hiningi, lisensya. Sabi ko, boss, registro, lisensya lang. Sabi ko, okay.

Philippe:Dapat proactive ka na Pag hininto ka, lisensya.

Mclaine: Actually, inalabas ko na siya eh. Mas accessible yung wallet. So, lisensya. Pag dukot ka na ng lisensya, kukunin ko na yung sa compartment. Sabi niya, ako pa nagtanong eh, sir, registro? Hindi, lisensya lang. Sabi ko, sigurado po kayo? Pero kinuha ko pa rin. Kasi baka mamaya kung kailan pa alis ka na. Oy, registro, hassle din eh.

Philippe: Pero tapos ibigay mo na lahat? O, kasi hassle din. Pero yun, syempre makikita, oh, kompleto, di ba?

Mclaine: Hindi naman, bawal naman yung mag-duplicate ka tapos dalawang driver’s license mo.Bawal yun. Sabatas yun, hindi pwede yung dalawang driver’s license mo.

Philippe:Pero now, when it comes to the app, kailangan ipakita mo na, naka-login ka sa eGov or sa LTM, ah, what do you call it? Yung portal ng LTO. Anong tawag na? LTMS?

Mclaine: LTMS

Philippe: LTMS. Okay, yeah, LTMS. What does LTMS mean? Okay, so LTMS is Land Transportation Management System Portal. What a mouthful. Land Transportation Management System. Dapat LTO portal na, mas madali, di ba? Well, it is LTMS. Tapos, anong sabi mo kanina? Yung renewal ng lisensya ngayon? or eGov?

Mclaine: Yes, sa portal din. And then, wait, sorry, nakita ko siya sa isang, merong vlogger na nag-ano, eto kaganda sa mga vloggers natin eh, para magkaroon ng content, yan, mga ganyang bagay, pinupuntahan nila.

So, nag-try sila na meron na palang, pwede ka na palang mag-renew ng license, na hindi ka na pipila. Pero, sa nakita ko doon sa video niya, nandun din siya sa LTO. Pero, pwede nga wala ka doon ha. So, pwede siya, pwede nga nasa bahay

Philippe: I-test lang niya, just to be sure.

Mclaine: Kasi parang ano, so may option ka, since nandun ka na sa LTO, pwede kang pumila, pero meron din silang lugar na doon ka mag-fill up or doon nila ipaprocess online. So, parang meron silang another room doon na doon ka nila pipicturang,

then doon ka maglalagi ng mga details mo if you’re not aware or hindi mo alam kung paano yung processSo, or at least, ngayon, kahit nasa trabaho ka, ay, magre-renew ako ng license. At the comfort of your, nasa office ka na.

Philippe: Kawawa yung mga fixers ngayon.

Mclaine: Yan ang sabi ni… sino ba ito? Ah, si Secretary Dizon that time, sabi niya. O, yung mga fixers, maghanap na kayo ng racket nyo. So, parang, parang sa halip na i-discourage nila, parang hanap ka ng ibang..

Philippe: Wala na kayo dito sa ano. No, but I think the app alone, it discourages them kasi wala na electronic na lahat. So, talagang maghanap sila ng ibang discarte. I think that’s a good, that’s, honestly, great improvement. Ang magandang vision dyan is everything in one app.

Diba uso sa ibang bansa, digital passport na eh. E-passport, ang tawag nila. So, if our passport alone, sa e-gov, alam ko sa ibang bansa, kailangan pa din physical passport. Pero still, dito lang sa Pinas, if our main IDs can be digitized and put all in one, kasi ito na yung wallet natin eh.

Philippe: Yung phone, diba? Adyan na yung e-wallets. Pati yung bank systems, QR na sila. Puro, ano, payments. Yung ATM nga, bira na ginagamit kasi for just getting cash, diba? Pero everything, we are advancing. May progress dito sa Pinas eh. And this is one of them.

And sana ma-improve pa siya, I think I would like to see, you know, I don’t know, this is far-fetched, but alam natin sa pagdating ng eleksyon, when you start voting, kailangan pa i-register. Kailangan mo pa i-register? Dito naman nakawin sa e-gov, makikita nyo naman yung activity ng, at least dyan, hindi talagang madadaya kasi yung survey pa lang,

Philippe: pag ginawang survey dyan sa e-gov app, lahat naman gumagamit yung e-gov app, is verified naman eh. Hindi ka magamit ng ibang app ng ibang tao, unless kinuha mo yung phone, nilogin mo, pero ang galing nila, ang galing ng multifactor authentication nila.

Kasi pag nag-login ka, may OTP ka muna, may SMS. And then after that, kung naka-iPhone ka or kung nasa high-end ano, may ano pa din, facial recognition. Tapos siguro sa mga lower-end phones, hindi lang facial recognition, may ibang multifactor authentication na kailangan gawin.

Philippe: So safe na safe siya. Pero syempre alam natin not all apps are 100% safe. Pero I’m confident enough na 99.9999 safe itong app. Because andyan na yung ID mo and all that. I only had one, there was only one drawback with this app. Medyo, hindi siya big deal, hindi siya deal breaker sa akin. Pero kasi, ang na-register ko na email dati with the app, parang gusto ko siya palitan. Currently, hindi mo siya palitan.

Mclaine: Yun na siya

Philippe: Yun na yun. So itong email, ginagamit ko na ang email just for the sake of having an egov. In order for you to update it, kailangan mo gumawa ng additional account. And then, pag gumawa ko ng additional account, i-cancel yung existing account mo.

Tapos hassle lang siya na naman. You have to go through the verification. So that is the only thing, yan yung setback, yung na-experience ko so far. Kasi gusto ko lang palitan yung email. But apparently, wala pa yung, siguro, it’s, siguro nandyan, pero medyo lang nakakatamad lang i-edit until everyone demands for it. Yan.

Philippe: So, eGov app. Kung hindi mo alam kung ano yung eGov app, it’s a very important app. Every Filipino should have it. Kung senior ka at hindi ka marunong magphone or kung meron kayong mga kids or baby, pwede niyo sila i-add as add-on families. Yan.

Parang add-on, parang go-large sa mga Happy Meals or McDo meals, ganun. Yung add-ons. Yan. So, yan yung maganda. I’m not sure, I’ve never tried this, kasi sa mga fur parents, kung dala niyo yung aso niyo, pusa niyo, I am not sure kung pwede mo sila i-declare.

Philippe: But I think there is a special, I’m not sure, I don’t travel with pets kasi. So, this works very well. Meron akong ano dito. I would want to see in the future na pwede ka magbayad through here. So, for example, LTO Renewal, online na na-apiran. Masyado, buy that portal, right? Credit card, GCash, e-wallets, or anything like that.

So dito, I’m looking na dapat meron payment facility in case, for example, magre-request ka na birth certificate. Instead of calling, although maganda yung PSA, you go to their website, you want to get a certificate, buy ka na dun sa portal, two to three days nandyan na sa bahay mo.

Philippe: If they could incorporate that into the EGOV, that would be great. Para pindot-pindot, okay, ilang ako ng birth certificate, buy na dun, tapos, same ano, the convenience of having that. Before EGOV, everything was manual. Now, with EGOV, ang ganda ng progress ng Pinas.

Hopefully, hopefully, more Filipinos would use this, but not for the sake na kung gusto nila. But, I think it is mandatory. Right now, wala naman sa batas na mandatory siya. Pero, still, it is mandatory when you travel out na merong kang EGOV. Or else, mano-mano ha.

Mclaine: Iba ang sanay sa mano-mano. Pero I think, siguro pag lumabas tayo din sa building, magtanong tayo ng 10 to 20 people, siguro baka 10 or 15 of them walang EGOV.

Philippe: That’s why we’re making this session about the EGOV app. hindi siya bago. Matagal na to. This started off, not sure if it was during the pandemic, but I know because of the pandemic, ang daming natutuloy na electronic or digital versions of manual systems na meron tayo. Ang ganda nga ng E-Feel Health, nakita mo? Lumabas na sa’yo?

Mclaine: Ah, no, no. Hindi pa.

Philippe: Medyo matagal mag-sync yan. So, makakita mo naman yan eventually, lalabas yan. Nasa IDs mo pwede mo i-scroll.

Mclaine: E-Phil Health.

Philippe: Tapos, you know, tatutuwa ako sa EGOV, ang ganda ng interface. Malinis siya. Very pag open mo, maaliwalas siguro. Yun lang, medyo may mga parts na medyo kailangan mo talaga i-browse. Hindi pa din siya gano’n user-friendly in terms.

But the design, the UI, yung interface, ang ganda. Yun lang, yung user experience, kailangan mo hanapin certain features, certain settings just to browse through.

Mclaine: Browse, browse.

Philippe: Browse, browse muna. Yan. Dito kasi sa features ng EGOV, nakita ko, ito yung mga na-integrated e-government services. So, for example, dapat nga yung mga barangay clearance dito na rin.

Diba? Cedula, the basic, you know, LGU documents na kailangan barangay clearance. Ano pa yung mga clearances sa barangay? Puro, ano eh, barangay clearance for business, for verification, ang daming gano’n eh

Mclaine: Business permits.

Philippe: Business permits. Isa pa yun yung business permit. Gusto mo magtayo ng negosyo, dapat meron na dyan. Yung BPLO ng mga city halls, pinaano pa eh, dapat, ito yung problema, getting city permits, hindi mo alam kailangan lalabas eh. So, dapat may status, diba? But anyway, yan yung in-envision natin sa in the future.

Mclaine: And hopefully, ma-integrate din nila dito.

Philippe: Yeah. We’re gonna find out kung sino yung project manager behind this or yung nag-lead ng functions ng EGOV. We’re gonna hunt them down. We’re gonna invite them to this podcast. Hopefully, we get them here. Pero for now, download yung EGOV available at Google Play, App Store, and App Gallery. Wow, ads na tayo

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